Costco Changes Return Policy on Electronics: grandfather clause?
Costco’s Return Policy on electronics was good while it lasted, but Costco no longer offers the lifetime return policy on electronics - now it’s 90 days. We bought a Vizio plasma last summer, and for the past few weeks it’s been making buzzing noises and then the sounds cuts off. I was getting ready to go to Costco to exchange it, and I went on line to see what my options were for new TVs. Surprisingly, I saw the new policy.
I called, and electronics purchased before the new policy, which went into effect on Monday, are still covered by the lifetime guarantee. The customer service rep said I am still covered. Anyway, we all knew this was inevitable because of abuse, but I for one am very sorry to see the change…it was the reason I went with Costco in the first place.
Reply #1: Consider yourself fortunate - Sam’s club went that route a few years ago, I think, as did WalMart. Costco’s warranty is now 2 years but I called to confirm the grandfathering because I’ve also got a Vizio plasma (although one without the buzzing problem), and was told that anything bought before the policy went into effect was covered by the old lifetime guarantee.
Reply #2: While I’m sad to see the policy go, people were abusing it. Although nothing like the old policy, 90 days ‘no questions asked’ and 2 years of in-home, parts and labor, is still the most generous available.