Cablevision is screwing me: charging me for service I don’t have
Question: Cablevision has screwed me so I need legal advice. Sorry but I need to vent…my wife, daugther and i moved into our new place in december and i decided to get the triple package through cablevision (internet, tv, phone). However, when they came to install everything, they said the line going from outside to our place did not work and they would have to come back and replace it.
Well, a couple weeks past and no one showed up. I called them three times and each time they said a tech would call me. But none did. So I decided not to wait and went with DirecTV.
Well today, I receive a call from Cablevision and the Customer Service rep informs me that I have yet to pay any of my bill (said I owe like $300+) and wanted to let me know they were going to turn off my service until I pay. I told them I do not have cablevision and explained to them what took place when I tried to get it. They said the only way I would not have to pay the bill is if I go to a local cablevision office and show them my Social and a picture ID. Otherwise they will continue to bill me and every late payment will effect my credit score.
I told them if they want proof they can bring their (rears) to my house. A buddy of mine told me I should take legal action against this. I was wondering if anyone thinks it would be worth me doing something like that. I never received any bill in the mail so had no clue they were even charging me to begin with.
Answer #1: They actually used your credit score as a threat? WTF kind of business practice is that? I’m guessing you already went over the phone person’s head & talked to a supervisor. You should go down to the office to get the charges stopped & should probably get some sort of legal consult on the whole matter as well.
Answer #2: You definitely need to get this resolved. The CSR on the phone is a peon. Go up the ladder when talking to the company until you get to someone who can and will solve your problem. Be civil and level headed, but be firm. If they won’t take care of this to your complete satisfaction, then it’s time to enlist the aid of the lawyers, the Attorney General’s office, and the media.
Answer #3: They are problems. I know folks who cablevision has tried to sue for 30K. They think because you might by electronic equipment from a vendor that you might be stealing cable. They are bullies hands down. Myself, I am with DirecTV love it, yeah they don’t have the great savings, but its better then giving money to James Dolan, the Knicks and the Rangers. Good luck.
Answer #4: Just go to the office and get it done and over with. All this legal matter crap for $300 bucks is not worth the time and hassle.