DirecTV HR20 700 (HD DVR) Question
April 6th, 2008They finally forced one on me. (At least the HDMI and OTA antenna issues have been resolved.) There are two tuners, but is it possible to actually switch back and forth as I always could with the HR 10/Tivo unit? As far as I can figure, the only way to use both tuners at once is if you are recording. Am I missing something? (The 90 minute buffer isn’t worth the trade-off, as I mostly use my buffer when I’m watching two things at once.)
I’ve already seen some synch issues after pausing live TV. Is the only way to address this by FF’ing to Live again?
Finally, is there anyway around having to push Guide twice to get my Favorites list? Going through the filter everytime is a wasted step. Not a big deal, just annoying.
I know some of you have dealt with this box for awhile. Thanks in advance for sharing the knowledge. Actually, I didn’t want to upgrade. The woman said they’d send me an HR10, but this is what arrived last night. I called back and, long story short, the left hand doesn’t know what the right hand is doing. I never got the same information twice.
Answer 1: you do not have to have active buffers like you had on the old Tivo unit.. thats one reason I refuse to upgrade
Answer 2: I use to love my old Direct TV tivo with dual buffers. I still have the unit but not DTV- it was a sad day when my new dual tuner couldn’t dual buffer.
Answer 3: Bottom line, though, is that we need these for the big HD rollout. Well, the box plus two B Band Convertors I had to hook on (between the wall and the HR20), which really junks things up.
On the positive side, the interface isn’t terrible, and there are some cool bells and whistles that the old box didn’t offer. It’s also true I’d had three HR10’s crap out in two years.
Mostly, I want my two tuners back. Anyone know if this is something they could fix with software, or it’s a hardware issue we need to be resigned to?
Answer 4: Call back and demand a TIVO unit.. they have them.. refurbished, but they have them
Answer 5: The HR20 is getting better reviews. It moves a lot faster than the HR10 (and apparently the 15). Recording and setting up Season Passes is virtually instananeous (the HR10 always made me wait and wouldn’t let me watch TV while setting up a Season Pass).
I don’t blame you for feeling burned. I think it was, mostly, a case of getting in on the technology before it was ready. While not having the dual tuner is a big negative, in truth, most of what this unit offers does feel like a significant upgrade. (Not changing my tune, just offering a fuller evaluation.)
Answer 6: The e-mail I got from DTV this morning. I am writing you as promised in response to your request to have your HR10-250 HD DVR replaced with the same model. I emailed our warehouse today and was told that we no longer have the HR10-250 in stock, which is why it was replaced with an HR20. If you would like to speak with advanced technical support, please call which is good for 5 days. A specialist will be happy to discuss with you all options. Again, my apologies that we couldn’t replace your HD receiver with the same type.